Shipping Policy

Last Updated: 24 September 2025

At Soul Soootra, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we handle the shipping and delivery of our products and services.

1. Scope

This Shipping Policy applies to all orders placed through our website www.soulsoootra.com, including physical items (such as crystals, merchandise, or other healing tools) and digital products (such as e-books, guided meditations, or online course materials).

2. Digital Products

  • For e-books, audio files, or online content, delivery is instant via email confirmation or direct download link after successful payment.

  • If you face any issue accessing digital content, please contact us at soulsoootra@gmail.com within 24 hours of purchase.


3. Physical Products

  • Orders are typically processed within 2–4 business days after payment confirmation.

  • Shipping timelines depend on your location:

    • o Within India: 5–10 business days (standard shipping).
    • o International: 10–21 business days (subject to customs clearance).

  • We ship through trusted courier partners. Once your order is shipped, you will receive a tracking ID via email or SMS.


4. Shipping Charges

  • Shipping charges are calculated at checkout based on product weight, delivery location, and shipping method chosen.
  • For promotional offers, free shipping may be applicable as per the campaign details.

5. Delays

While we strive to deliver on time, delays may occur due to:

  • Natural calamities, strikes, or unforeseen events.
  • Customs clearance for international orders.
  • High demand during festivals or sale seasons. We are not liable for delays caused by third-party courier partners.

6. Incorrect Addressy

Customers are responsible for providing accurate shipping information. Soul Soootra will not be liable for delays or losses caused by incorrect or incomplete addresses.


7. Damaged or Missing Products

  • If your product arrives damaged or is missing items, please notify us within 48 hours of delivery with photos/videos of the package.
  • We will review your request and may offer a replacement, exchange, or refund as per our Refund & Cancellation Policy.

8. International Shipping & Customs

  • International customers are responsible for paying any applicable customs duties, import taxes, or additional charges imposed by their country.
  • We are not responsible for delays or costs arising from customs procedures.

Soul Soootra

For questions or concerns about shipping, please contact us at: